Clear expectations help good work move forward.

Service descriptions, examples, preliminary estimates and target dates explain possible next steps. They are not binding quotes, guaranteed schedules, professional licenses or guarantees of business results. Some information and working materials may be produced with AI-assisted tools.

Submitting a request does not authorize charges, purchases, vendor commitments or the start of paid work. An accepted project agreement controls the work it describes; updates to this website do not automatically change that agreement.

Provide information and materials you are authorized to share, identify the person authorized to approve the project and keep important requirements accurate. Do not submit passwords, verification codes, payment-card or bank details, identity documents, medical information or other unnecessary sensitive information through ordinary forms or project messages.

We may request clarification before preparing a quote. International inquiries require review of service availability and relevant requirements before a paid quote or agreement. Construction-related introductions, store signage and custom furniture are limited to Southern California.

The initial project-scope appointment is a complimentary 30-minute conversation to understand your needs and identify the next step toward a quote. It does not include a full strategy, audit, design or hands-on consulting session.

Appointments are offered Monday–Friday, 9 AM–5 PM Pacific, subject to calendar availability and blocked dates. Online booking requires at least 24 hours’ notice and includes a 15-minute scheduling buffer after appointments. Shorter-notice appointments require owner approval. You may cancel or reschedule a complimentary scope call without a fee; rescheduling follows the same availability and notice rules. These rules do not establish cancellation terms for paid work.

Your quote identifies the exact work, final files and formats, included revisions, exclusions, payment stages and applicable timeline. Editable working files are included only when expressly listed. Unselected drafts and internal working files are excluded unless the agreement says otherwise.

Project deposits and later payment milestones are set individually in the quote. Required approvals and payments must be verified before the corresponding work or release stages. The final balance is due before unwatermarked final files are released. Additional work, extra revisions, third-party purchases and material scope changes require approval before additional charges are incurred.

Correcting our work that does not meet agreed requirements is not billable. New preferences and added scope follow the agreed revision allowance or a separately approved change. Sending a request is not an agreement to pay.

Clients contract with and pay independent vendors directly. Vendor invoices are not Creative Exit invoices and are not collected by Creative Exit.

Our standard setup fee is $250 for one straightforward project/vendor setup: a short scope handoff, vendor introduction, one kickoff and up to one hour of initial coordination. Discounts, waivers, complexity adjustments or multiple-vendor work are identified in the quote with the reason and exact coverage.

After this handoff, the client and vendor manage their agreement, payment and work directly. Further Creative Exit assistance must be requested and approved. This limited service is not continuous construction management, site supervision or responsibility for a vendor’s work.

Additional assistance is $125 per hour. Before it begins, you must approve the written scope, estimated hours, rate, maximum charge and any separately charged additional staff. We pause before exceeding the approved maximum. A vendor request alone cannot authorize customer charges.

Actual authorized time is totaled for each assistance request and rounded upward once to the next 15-minute increment, without exceeding the approved maximum. Overlapping team time is counted once unless additional staff charges were approved in advance. Waiting, automated reminders and correcting our own mistakes are not billable.

Hourly-assistance invoices are itemized after the approved request is completed and are due seven calendar days after issuance, unless a different schedule was agreed beforehand. Overdue invoices may pause new hourly assistance, subject to an owner-approved exception. We do not automatically impose late fees, disable an existing customer website or remove delivered files. Disputed charges go to the owner for review; automated reminders about the disputed amount are paused.

For a cancelled paid Creative Exit project, we stop unstarted work and review the accepted agreement, authorized work already completed and approved noncancelable expenses. The owner reviews the calculation and any refund of the remaining unused prepaid balance, subject to applicable rights. No automatic cancellation penalty or blanket nonrefundable-deposit rule applies.

Vendor payments follow the client’s agreement with the vendor. Creative Exit cannot refund a payment it did not collect.

Review proofs may be watermarked, reduced or otherwise protected. They are for evaluation, not publication or commercial use unless the project agreement allows it.

After full agreed payment, you receive Creative Exit’s transferable ownership rights in the approved final custom work identified in your agreement. This transfers only rights we actually own and can transfer. Customer-provided assets remain the customer’s; third-party fonts, stock material, software and other licensed assets retain their applicable restrictions.

AI-generated material may not be unique or eligible for copyright protection. Payment or delivery does not establish trademark clearance, exclusive copyright in purely generated material or ownership of third-party assets.

Portfolio use requires the clearly labeled permission recorded in the accepted agreement for the identified materials and channels. Payment does not itself grant portfolio permission. Removal requests receive case-by-case owner review, subject to applicable rights; automatic removal or irrevocable permission is not assumed.

Pricing, purchases, vendor selection, public launches, production proofs and material scope changes follow the approval responsibilities identified in the project record. Timelines may change with requirements, availability, site conditions, approvals and third-party dependencies.

A vendor’s agreement identifies its fabrication, installation, construction, licensing, insurance, permits, engineering, safety, warranty and site responsibilities. Creative Exit does not replace an architect, engineer, licensed contractor, attorney, accountant or permitting authority. Direct vendor payment does not itself establish an exemption from licensing requirements.

Do not attempt unauthorized access, misuse invitations, impersonate others, upload malicious material or interfere with the service. Protect secure access links and report suspected unauthorized access promptly. Portal access may be restricted to protect authorized users or the service.

Websites and connected services may experience maintenance, outages, security events or provider failures. Independent third-party services have their own terms and practices.

Our privacy notice, cookie notice and accessibility statement explain information handling and website-access help. Email support@creativeexit.com with questions about these terms or an active project.